As a mother of three young children, I quickly learned the power of positive reinforcement. The best way to get your kid to continue doing the things you want them to do is to catch them doing it and praise them for their efforts. They soak up the attention like a sponge! What I never [...]
read moreCollaboration is Genius
by Sandie Glass on August 1st, 2010
I just took a road trip and was reminded of the joke about the man that was lost but wouldn’t stop to ask for directions. Well, I’m sure this isn’t a true gender difference, just a personality difference. Many people are just more comfortable to “go it alone” for a variety of reasons – [...]
read moreTip for Providing Outstanding Customer Service: Be Giving
by Sandie Glass on July 9th, 2010
I’ve always been a believer in giving my clients more than they ask for. Over-delivering surprises and delights them, makes them feel special, and makes your experience with them memorable. Even when the project has been completed, I continue to send them relevant information for the project in an effort to keep them informed and [...]
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